This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Communication techniques and models

Organisation policies procedures and philosophies

Legislative and statutory requirements

Conventions on rights of children young people civil rights and basic human rights

Service protocols processes and models

Basic counselling techniques

Basic information collection techniques

Clientworker relationship

Range of available services

Indicators of abuse and appropriate intervention strategies

Family structures and dynamics

Essential skills

It is critical that the candidate demonstrate the ability to

Facilitate communication of rights responsibilities limits and extents of roles and service provision

Observe and collect feedback about behaviour actions progress with goals

Identify limits of role and taking actions to contact appropriate people

Present information within an informal and formal setting

Apply knowledge related to organisation and legislative requirements

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

communication and establishing rapport

client assessment and behaviour observation

determining and maintaining role boundaries

use of personal and professional authority and influence to support or confront

behaviour management

stress management

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be delivered and assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning or evidence gathered from the workplace

Establish an appropriate working relationshipwill include contexts such as:

Establishing a relationship with clients will be carried out within requirements established by: